Shipping and Delivery Information
Once you place an order, our goal is to pack and dispatch it as soon as possible, typically within 1 to 2 working days.
Delivery Timeline
The delivery time after dispatch varies depending on your location and where we ship from to your location:
– **General Delivery Time**: about 5 to 7 working days.
– **USA, Canada, UK, Australia Customers**: Orders are shipped via DDP (Delivered Duty Paid) courier, meaning all taxes and customs tariffs are pre-paid by us. No additional fees upon arrival.
– **Customers from Other Countries**: You may need to pay import taxes or a VAT depending on your country’s customs regulations when your order arrives. Check with your local customs office if unsure before ordering.
Responsibilities and Considerations
– We are not responsible for shipping delays due to factors beyond our control, such as local delivery disruptions, strikes, customs delays or public holidays.
– As the buyer, you are responsible for accepting the order upon its arrival in your country and paying any applicable taxes to be able to accept the shipment.
– Contact the delivery service to arrange acceptance and handle any necessary payments due or import processes.
Refund and Cancellation Policy
– Refunds will not be processed for:
– Change of mind after shipping.
– Non-acceptance/rejection of the order upon arrival.
– Incorrect shipping details.
– Lack of follow-up for delivery.
– Failure to pay required taxes or duties.
– Refunds are processed if items are lost by the shipping/delivery service.
– For order cancellations before shipping, a transaction fee of 5 % of the order cost will be deducted from the refund. This fee reflects the exact amount charged by our payment processor which we cannot recover.
User results
Our test kits are provided as general indicators of fuel quality. No guarantees, whether explicit or implied, are offered concerning the accuracy of the tests and how the user interprets the results. Our test kits are not a direct replacement or a substitute for a complete lab test. For critical application testing users should seek lab tests in addition to our products to confirm the results.
Contact Us
If you have any questions or concerns, please email us before placing your order.